Contact Us

We accept card payment for our cleaning services. We use Stripe payment processing, which is safe and secure.

We don’t accept cash due to safety concerns and inconvenience of getting cash out, cleaners transporting it and finally banking it. 

We allow electronic funds transfer into our bank account if you have booked a service where you are using NDIS, DVA, or Over 65’s Home Care funding. These services are invoiced to the relevant agencies who manage the payment to us.

If you book an hourly rate service, the cleaner will be there for the time booked only. The time starts from when the cleaner arrives at your house and gains entry.

When you have booked a flat rate additional service (ie Oven Clean), you are paying for the service completion; not the time it takes. So, no matter how long the cleaner takes to complete the task, it will be completed. 

No, you don’t need to be home. Many clients prefer to leave a key for access. If you choose to do this, make sure to use a safe method like a key safe and don’t forget to let our office know where it is and the code. That way we can assist our cleaners to gain entry quickly and easily.

Yes, our cleaners bring professional cleaning products and supplies to complete the clean.

Upon booking your clean, we give you the option to choose if the cleaner provides a vacuum and mop or not. This allows you to save some money if you have suitable equipment for the cleaner to use. 

You must provide a suitable toilet brush that stays at your house however. This is for hygiene.